Help

Here you’ll find answers to some of the questions we get asked most about airport transfers.

We will send you a booking confirmation email which will include your voucher. You’ll need this on the day of your transfer so you may wish to print your voucher in advance of travel. If you have provided a mobile phone number we will send you a reminder text the day before your transfer.

Please note: AirportCars.com is an online booking agent. We will instantly send your booking details to the appropriate airport transfer company (the supplier). The contract is then between yourself and the supplier. The supplier will rely on the details on the booking and if all the details and information is accurate the transfer will be provided in compliance with our Terms and Conditions. It is therefore essential that you provide the correct information when booking.

The booking voucher is automatically generated and emailed to you once you have completed your booking. It includes the name of the lead passenger, the price and the route from start point to end point. Instructions for arrival and departure are also included as well as the local suppliers contact details.

Please note: You must have the booking voucher on your person on the day of travel either printed or saved on your mobile device. Failure to have a copy of your voucher when you travel can result in the refusal of service by the local supplier.

Our prices are fully inclusive and include all gratuities and tolls. You do not need to tip your driver.

As you go through the booking process you will be offered the opportunity to add child seats (where available), excess luggage, sport equipment etc and these may incur additional costs. Please see sections below for more information.

There is no limit to the number of transfers you can book.  So, for example, you can book a transfer for the first leg of your journey, perhaps from your home to the airport.  Then you can simply “Add another transfer” and book the same journey in reverse or a transfer from your destination airport.  You can even add a completely different journey which is really useful if you are booking multiple transfers on behalf of friends, family or colleagues.

The pickup time and location will be clearly displayed on your voucher. If you have booked a shared shuttle transfer, please follow the instructions on the voucher to obtain your pick-up time and location. This is necessary as shuttles may have multiple pick up destinations. It is vital that you call the supplier within office hours at least 24 hours prior to departure, in order to be given an accurate pick up time.

Please note: You need to be at your pick-up location 10-15 minutes in advance of your pick-up time. The driver will wait no longer than 15 minutes and if they are not contacted notifying them that you are running late, they will leave.

The booking voucher will clearly indicate what to do and where to go. Please follow those instructions to find your driver. Each tpye of transfer has different wait times:

Economy Private Transfer – Standard wait time is 60mins from when the flight lands, however this may be reduced in certain smaller airports, please check your voucher for more details.

Private transfer – Your driver will wait up to 1 hour from the point at which flight lands.

Some products do not include wait time and you must contact your supplier upon arrival. Please refer to your booking voucher for further details.

Your driver is contracted to wait to the maximum times noted above. You may require additional wait time in the event of a customs / immigration / baggage delay. In this event you may be able to extend your wait time for an additional fee.

You can log in and amend or cancel your booking online. However, any amendments need to be made 3 days or more prior to travel. Bookings cannot be amended beyond this time. Cancellations can be made at any time right up until the day of the transfer although cancellation charges may apply.

You can login and amend or cancel your booking online. Bookings can be cancelled right up until the day of the transfer, dependent on location.

If cancelled online more than 48 hours before booked outbound transfer date and time, there will be a £5.00 administration charge per transfer leg and the rest of the value of the booking will be refunded to you.

If cancelled online within 48 hours of the booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.

Bookings can be amended up to three days prior to travel. You will not be able to amend your transfer booking beyond this time.

The allowance per person is one standard size suitcase (approximately 70cm high, 47cm wide and 21cm deep), as well as one small piece of hand luggage (such as rucksack, handbag or tote bag not a small carry on suitcase). Please note that your hand luggage will be transported in the vehicle with you, and so it should be an appropriate size for this as suggested above.

If you are travelling with excess luggage, such as large suitcases, additional suitcases outside of the luggage allowance, golf clubs, wheelchairs, skis, pushchairs, etc., it is imperative at the time of booking to make us aware either by selecting the the appropriate number of oversized items during the booking process.  Failure to tell us may result in extra transport being required to accommodate the excess luggage, which will incur additional local charges.

The journey times stated on our website and booking vouchers are estimated and are applicable for a journey on a normal day. It is possible that these times may vary according to time of day, roadworks, local road closures or diversions, volumes of traffic, local festivities etc.

Please note: Shuttle journeys, which involve multiple pickups and drop offs, may take longer than stated.

Private transfers: Suppliers will endeavour wherever possible to operate a door to door service. There may be occasions where this is not possible due to local restrictions. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.

Shared shuttle transfers: Suppliers will endeavour wherever possible to operate a door to door service. There may be occasions where this is not possible due to local restrictions. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.

Please note: We do not operate shared shuttle transfers to private addresses, villas, timeshare apartments, rural hotels or campsites. However, suppliers can drop you at a hotel close by, and in this case, please state this as your destination at the time of booking.

Instructions for finding your transport will vary from country to country. Clear instructions are printed on the booking voucher, which is generated electronically at time of booking and sent to you via email. Please ensure you travel with the booking voucher, as this will be fundamental to you meeting the supplier representative or driver. Holiday Taxis cannot be held responsible for any failed transfers resulting from not having the booking voucher with you.

If, for any reason, you are unable to locate the supplier representative or driver, please call the supplier telephone number listed on your booking voucher.

Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call the supplier.

Your transfer provider will be monitoring your flight. You do not need to contact them if your flight is delayed as they will automatically amend your pick-up time.

If your outward flight is cancelled, please call the supplier on the telephone number shown on the booking voucher. The supplier will do their best to accommodate you.

If you are travelling on a connecting flight, and the first sector is delayed or cancelled, subsequently causing a delay to your arrival in your destination where the transfer is booked, then you will, in all cases, need to advise HolidayTaxis of your new details. This is to ensure that the supplier is informed and able to reschedule your transport.

In some destinations, night charges may be applicable. Should your new arrival time fall within the period wherein night charges apply, then you will be liable for payment of these.

Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on the booking. In this instance, the supplier cannot be held responsible, and no refund will be given.

Please note: In some cases, you may need to make a new booking and submit a complaint to your airline company / and or travel insurance company.

In the unlikely event of your flight been diverted your airline will be responsible for ensuring your arrival at the original airport booked. Contact the transfer provider at your earliest opportunity but please be aware that they are under no obligation to change the pick-up point to anything other than the airport booked.

Your transfer provider will keep waiting times to a minimum but the maximum waiting time for shared shuttle transport is one hour from the time you make yourselves known to the local supplier upon arrival at the airport.

Please note: Any complaints received regarding a waiting time of less than one hour will not be considered. In the case of a flight delay, you may be scheduled onto the next available service which may result in a longer wait time.

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